Frequently Asked Questions
Burt's Bees is committed to making the best natural personal care products with the most environmentally sensitive packaging and nature-safe manufacturing processes and with a social mission to make people's lives better, naturally. Both their company headquarters and their factory are located in Durham, NC. In 2007 Burt's Bees was purchased by The Clorox Company and consumers interested in Burt's Bees may purchase stock from the Clorox Company. Burt's Bees sell the following products by category: (a) Lips Category, choose from Lip Balm and Lip Color; (b) Face Category which is compose of Cleansers, Exfoliates, Moisturizers, Eye Cream, Treatments,and Toners; (c) Body Category compose of Bath, Hands and Feet, Moisturizers, Washes, and Soaps; (d) Hair Category consists of Shampoos, Conditioners, and Treatments; (e) Baby Category-Diaper Care, For Mom, Moisturizers, Washes and Soaps; (f) Men Category-consists of Cleansers, Colognes and Natural Shaving Products For Men; (g) Outdoor Category, shop Burt's Bees products like Natural Sunscreen, Ointments and Deodorants for outdoor adventures; (h) Kits, whether you're just around the town or traveling around the world take these smaller sizes of some of their most popular natural products.
To finish them while their ingredients are still fresh; they are pack in smaller portions. Burt's Bees creams and oils should be store in dark, cool place away from heat and direct sunlight. For extra protection, creams may be stored in their cartons.
Burt's Bees do not suggest using their products if you are allergic to bee by products. Burt's Bees do not use actual bee venom in their products; they use only bee by products such as honey, royal jelly, honey powder, and bees wax. They recommend that you contact your health care provider when changing your skin care regimen to find the best products for you.
Burt's Bees request that you read their policies thoroughly prior to purchasing products and merchandise from their website. If you are not pleased with your purchase, you may seek a return or replacement. Contact the store directly for their return policy if you purchased the product from a retail store. If the store cannot accept your return, you may return the product directly to Burtsbees.com. For a full refund you may return the product by mail with 60 days of the date of purchase, include your original receipt as well. After 60 days, or without a receipt, you may return the product by mail for an exchange of equal value. For Burtsbees.com Featured Specials, Outlet items, discontinued items, or items purchase through unauthorized resellers or on-line auctions, they do not give refunds, credits or exchange. They reserves the right to substitute a product if equal value or the right to refuse returns. Returns should be addressed to: The Clorox Company of Canada, Ltd. 150 Biscayne Crescent, Ontario LGW 4V3 1.905.595.8200. They recommend that you send your return via Fed Ex, UPS or insured Parcel Post; shipping fees are not reimbursable, Include the following in your return:(a) indicate whether you want o refund, or replacement; (b) description of the item(s); (c) reason for return; (d) the price. When your order arrives, and the damage occurred to the item(s) during shipment or the return if the product is due to their error-contact them at their Consumer Care hot-line 1-800-550-4545 or email to orderinquiriesCA@burtsbees.com available Monday-Friday 9a.m. to 3:30p.m EST.
Burt's Bees ship products in the U.S, they strictly prohibits the shipping of their products to any location outside the United States. Their products are not labeled for international distribution; they reserves the right to modify or cancel order, They have their own office and team people in Australia, in the UK as well as in Canada.
Burt's Bees products are made with natural ingredients, they are unable to provide an expiration date, instead they provide lot code numbers that are printed indirectly onto the product. Their products should be in good quality conditions for 3 years and they recommend that their products are used within 12 months after opening since they are natural products Over 95% of their products are made right in their own manufacturing plant in Durham, NC; the rest are made by other American Manufacturers. Contact them and provide further information on the product, texture, smell, and consistency if you are unsure if the product is still in good quality.
They do not have a factory store; they sell direct to the public only on this website. Burt's Bees headquarters is in Durham, NC.
Contact them at Burt's Bees, Inc. Consumer Care, PO Box 13489 Durham, NC 27709, 1.800.849.7112. if you have a reaction to one of their products, contact their Health and Safety line at 1-888-796-7799. In case of life-threatening emergencies, dial 911 or call Poison Control at 1-888-285-0308. All inquiries may be directed to: Burt's Bees, Inc. c/o Burtsbees.com contact: PO Box 13489, Durham, NC 27709. Email them at firstname.lastname@example.org . California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone (916) 445-1254 or (800) 952-5210.
Burt's Bees offer free ground shipping on orders over $49.
Credit cards are accepted.